The Cheesecake Factory, Syracuse, NY - Reviews, Ratings, Tips and Why You Should Go – Wanderlog (2024)

Date

(315) 422-2559

https://locations.thecheesecakefactory.com/ny/syracuse-174.html?utm_source=Google&utm_medium=Maps&utm_campaign=Google+Places

Review score

4.2

out of 5

Very Good

3301 reviews

Review score

4.0

out of 5

Very Good

330 reviews

5/5Michael Redmond

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First time here with my family. We went because of mom's birthday. She wanted to go here. We made reservations online. The time we went was at 11:30am when they first opened. The food was amazing. Everything there is home made and fresh. They don't use anything store bought and that were not lying especially when you take the first bite into your food. The food on the menu can be a little pricey but it's worth it. We did not eat the cheesecake there but we did take it home because we were so full. Customer service was great as well. Very friendly staff. Our server answered all of questions and took care of us well. She also brought out a little birthday sundae out to my mom. With everything said I would definitely go back and recommend this restaurant hands down.

4/5Abraham Almagrabi

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Been here a few times. The actual food is good, but don't match the price. Could get better food with better price in many casual dining restaurants. The cheesecake though,is something to look forward to. The Mango and Lime/Lemon was extremely delicious and refreshing, and of course let's not forget their original strawberry cheesecake. The Hershey chocolate cheesecake is something I won't try again as it seemed too heavy. Regular black coffee is average and expensive. All visits have been good experiences overall.

5/5Atishay Jand

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Great place. Great food . Great staff.We ordered asparagus fries, street corn, fish tacos, Evelyn pasta and basil flat bread and classic cheesecake. All of them were great.The server was very friendly, he corrected the item which he mistook for something else. He was very sweet to us. Even for the takeout he ensured it happens fast enough.Overall vibe was great. And the food even better. Would not mind going here again.

5/5Dezi Dez

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It's been awhile since my last visit but the food was excellent. The cheesecake was everyting as usual. The Mexican corn is awesome, but for that price, I'll make it at home like always. Not crowded during the week but also less service staff. Had to wait too long for refill on drinks. I enjoyed the experience.

1/5Bill O'Brien

•

If I could give a zero star rating I would.Usually we’re major fans of the plethora of food Cheesecake Factory offers, but this one night was maybe the worst dining experience I’ve had in my life.My waitress was aloof, not only botched our orders and didn’t come to our table for 20 minutes after being seated. When she finally came back to us she didn’t apologize but rather blamed the kitchen. This was a random Wednesday night at 7 pm. They were not packed or overwhelmed from what we could see. Our food decided to come out all at once, appetizers and entrees - mostly cold and felt like it was just sitting under a heat lamp forgotten. They didn’t include all the ingredients in our meals and we requested to speak with the manager.The manager Ryan, was abrasive, stand-offish and did not want to accommodate for our terrible experience. After a 15 minute conversation he finally tried to make amends but it wasn’t until we mentioned our cousin works at the Cheesecake Factory and we’ve been there numerous times without issue.Sad to say it was a terrible experience - I’m hopeful this was an anomaly